RIC Power Corp. Privacy Policy

Last Updated: June 5, 2023

1. Introduction

RIC Power Corporation (“we,” “us,” or “our”) is committed to protecting the privacy of our customers, employees, and other individuals whose personal information we collect, use, and disclose in the course of our business activities. This Privacy Policy explains how we handle personal information in accordance with the British Columbia Personal Information Protection Act (PIPA) and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

2. What is Personal Information?

Personal information is any information about an identifiable individual. This includes, but is not limited to:

  • Name
  • Address
  • Telephone number
  • Email address
  • Date of birth
  • Social Insurance Number (SIN)
  • Financial information
  • Employment information
  • Customer account information
  • IP address and other online identifiers

3. What Personal Information Do We Collect and Why?

We collect personal information for the following purposes:

  • To Provide Services: We collect and use personal information necessary to provide our products and services, such as setting up and managing customer accounts, billing, and responding to service requests. This may include contact information, service address, usage data, and payment information.
  • To Communicate with Customers: We may use contact information to communicate with customers about their accounts, service updates, outages, and other relevant information.
  • To Manage Employment Relationships: We collect and use personal information from job applicants and employees for recruitment, hiring, payroll, benefits administration, performance management, and other employment-related purposes. This can include resumes, contact information, employment history, SIN, and banking details.
  • To Improve Our Services: We may analyze customer data, including usage patterns and feedback, to improve our services, develop new offerings, and enhance customer experience.
  • To Meet Legal and Regulatory Requirements: We may collect and disclose personal information as required by law, such as responding to legal processes or complying with regulatory reporting obligations.
  • For Security Purposes: We may collect information to prevent fraud, protect our systems and infrastructure, and ensure the safety of our employees and customers.
  • Marketing: If you opt-in to receive marketing materials, we may send you promotional materials or contact you by phone or email to offer you our services. You may opt-out of these at any time.

4. How Do We Collect Personal Information?

We collect personal information in a variety of ways, including:

  • Directly from Individuals: When individuals sign up for our services, apply for a job, contact us with inquiries, or otherwise provide us with their information.
  • Through Our Website: When individuals use our website, we may collect information through cookies and other tracking technologies (see Section 9 for more details).
  • From Third Parties: In some cases, we may receive personal information from third parties, or publicly available sources.

5. Consent

We will obtain your consent to collect, use, or disclose personal information, except where permitted or required by law. Consent may be express (e.g., signing a form, checking a box) or implied (e.g., when you provide information necessary for a service you have requested). You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may impact our ability to provide certain products or services.

6. How Do We Use and Disclose Personal Information?

We use and disclose personal information only for the purposes for which it was collected, or as otherwise permitted or required by law. We may disclose personal information to:

  • Service Providers: We may share personal information with third-party service providers who perform services on our behalf, such as billing, payment processing, IT support, and customer service. These service providers are contractually obligated to protect the confidentiality and security of personal information.
  • Affiliates: We may share information with our corporate affiliates for purposes consistent with this Privacy Policy.
  • Legal and Regulatory Authorities: We may disclose personal information in response to a subpoena, warrant, court order, or other legal process, or as required by applicable law or regulation.
  • Business Transactions: In the event of a merger, acquisition, sale of assets, or other business transaction, personal information may be transferred to a successor entity, subject to applicable privacy laws.

7. How Do We Protect Personal Information?

We take reasonable steps to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Physical Safeguards: Secure facilities, locked storage, and restricted access.
  • Technical Safeguards: Firewalls, encryption, strong passwords, multi-factor authentication, and regular security assessments.
  • Organizational Safeguards: Confidentiality agreements, access controls based on the principle of “need to know,” and data retention and disposal policies.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. When personal information is no longer needed, we securely destroy or anonymize it.

9. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to collect information about your browsing activity. Cookies are small text files that are stored on your device. We use cookies in the following ways:

  • Essential Cookies: These cookies are necessary for the website to function properly. They enable basic features like page navigation and access to secure areas of the website. Without these cookies, the website cannot function properly.
  • Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and if they get error messages. These cookies help us improve the website’s performance and user experience. Examples include Google Analytics.
  • Functionality Cookies: These cookies allow the website to remember choices you make (such as your username, language, or region) and provide enhanced, more personal features.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

10. Your Rights

You have the following rights with respect to your personal information:

  • Access: You have the right to request access to your personal information that we hold.
  • Correction: You have the right to request correction of any inaccurate or incomplete personal information.
  • Withdrawal of Consent: You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.
  • Other Rights: You may have other rights under applicable privacy laws.

To exercise your rights, please contact our our helpline using the contact information below.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website and indicate the date of the last update. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact us at:

RIC Power Corporation
1-5628 Riverbend Dr.
Burnaby, BC V3N 0C1
helpline@ricpower.com
(604) 549-8282

13. Complaints

If you believe that we have not handled your personal information in accordance with applicable privacy laws, you have the right to file a complaint with the Office of the Information and Privacy Commissioner for British Columbia.